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Recently I had the pleasure of dealing with one of your Customer Service representatives, and I would like to tell you what a fine job she did for me. I live in rural Utah, so there are not that many shopping opportunities around here, and Salt Lake City is three hours away. Due to a recent bathroom remodel, I needed 30in. towel bars with a white finish. Well, there are a lot of 24in. towel bars, but for some reason there is a paucity of 30 inchers. After spending a day shopping in Salt Lake City, and not finding anything, I turned to the WEB and came across your website. After scrolling through dozens of pictures (do you really sell that many towel bars with rustic cabin and hunting scenes?) I called your 800 number and asked to speak with the resident towel bar expert. I was connected with Cindi. Not only did Cindi know about all of your merchandise, she directed me to the manufacturer websites so I could look at various options. Cindi is very courteous, professional and friendly. Since my initial experience with Cindi I have told several people about Spokane Hardware Supply. Thank you and take care.